Returns & Changes Policy
In case of product change or return, the following applies:
If you have registered us by phone at 2721086319 daily 9 a.m. – 2 p.m. if you want to change or return the product, we proceed to the corresponding process.
Changes are made within 14 calendar days from the receipt of the products.
At the same time that you will receive the new products from us, then you make an exchange hand in hand with the courier of DOOR – DOOR, to which you deliver the products you want to return. As long as they are unbearable in their original packaging and generally do not have any defects that did not exist when we sent it. There is no charge for this change process.
Shipping changes are made immediately by us, as long as the product is not in short supply.
In case of shortage, you can do one of the following:
– refund request,
– choose another product,
– get a credit balance equal to the value of the products you return
to wait for the corresponding period of time to replenish the stock, if the technical conditions are met (availability of raw materials, staff licenses, etc.).
If you choose another product:
– If the new product is of greater value than your return, you pay the difference by cash on delivery (cash on delivery charge: 2 euros) or by bank deposit.
– If the new product is of lower value, we will send you a credit coupon for your future purchase.
All changes are made to the current price of the products.
ONLY in case you want a refund, as you are entitled to, you should carefully read the DECLARATION STATEMENT that you will find here, fill it in, sign it and send it to us by contract or e-mail, within 14 days from the date of purchase product. In case of refund, the amount of 6 euros is withheld, equal to the value of the return shipping of the product. Any process of changing or returning products is done exclusively through the DOOR-DOOR. We do not receive product returns in any other way.
In case of purchase from our site by bank deposit payment method, any costs are borne by the depositor / customer. In case we are charged an amount for transfer costs we reserve the right to cancel the purchase contract.